Privacy Policy & Confidentiality

Booking Terms & Conditions

IMPORTANT

Your booking contract and all aspects of your holiday are with Rural Heritage Journeys PVT LTD, First Floor, Vista Building, Nagpokhari, Kathmandu, Nepal, hereafter referred to as “the company”, “we”, or “us” within the terms and conditions below. Government Registration No. 69102/066/067 Please read these booking conditions carefully; they form an important part of the contract for your holiday You warrant that the information given by you on the booking form or otherwise requested is complete and true.

A contract will exist as soon as we issue our booking confirmation. Note that we will not issue a booking confirmation, and therefore no contract will exist, until we receive both a fully-completed booking form and the requested non-refundable deposit (or full payment if booked 36 days or less before the holiday start date). This contract is made on the terms of these booking conditions; your booking will be governed by Nepalese law only, and the courts of Nepal shall have exclusive jurisdiction over any claim, dispute, or matter arising out of it. When you complete a booking form, you (and any other person on whose behalf you book) agree to accept all of these conditions. You also acknowledge that you have read and understand the relevant information on our website, www.snowcattravel.com, including the following sections within the link below. Consequently, we strongly advise you to do so: Essential Information Important: REALITY CHECK Warning Sorry, this is the bit where we all have to remove the rose-tinted spectacles and confront some of the realities involved in adventure travel to Nepal, Bhutan, and Tibet. This applies whether you are booking the highest possible luxury holiday or trekking in isolated, remote parts of the Himalayas.

Outside of your luxury accommodation, that reality exists and can't be avoided. We must stress that you really should visit the FCO website too for "matter-of-fact" but important information, as well as the latest updates or government advice on travel from your country of residence to your chosen destination. You're thinking of going to a country that is most definitely an adventurous destination. This means that not everything goes according to plan or works as it should. The country you are choosing to visit remains one of the poorest in the world. It has few major roads, and those are often uncomfortable, and journey times can be very unreliable. The general standard of driving is far from that in developed countries. It can be downright atrocious.

Power cuts can be a regular occurrence (daily). Many places have generators to cope with power cuts, others don't. Even the most luxurious of accommodations may suffer from a lack of water and plumbing problems. Simply put, the entire general infrastructure of both Nepal, Bhutan & Tibet is far from the standard and quality you're used to in the likes of the UK, Europe and North America. Do not expect the same levels of emergency health care and services or safety standards either. This also means that any itinerary we prepare for you and is subsequently booked cannot be guaranteed. There are so many things we cannot have control of. This may mean your planned itinerary may have enforced changes before or during the course of the holiday itself.

We know its not ideal, but we will always do our best to minimise any disruption outwith our control. We would respectfully suggest that you need to take two essential things with you. 1. A sense of adventure. 2. A sense of humour. Both go a long way if things don't go according to plan, and there's always a chance that might happen. We find it beneficial to visit with an acceptance that you are not here to change Nepal, Bhutan or Tibet but to change yourself. Essentially, if you're expecting things to be like the UK, USA or other Western European countries in terms of standards, safety and everything to happen like clockwork all the time, it's probably a good idea not to visit. IF YOU ARE NOT PREPARED FOR THIS AND DO NOT ACCEPT THIS, YOU SHOULD NOT BOOK WITH US. Your booking and contract is with Rural Heritage Journeys PVT Ltd, First Floor, Vista Building, Nagpokhari, Kathmandu (herein after referred to as the “company” “we” or “us”) and are sold subject to the following conditions: Travel Insurance Please Note: Adequate and valid travel insurance is compulsory for all people travelling on your booking and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of arrival. You will need to ensure that you are covered for medical and personal accident risks (to include repatriation costs, air ambulance and helicopter rescue services). Cover must be valid for the entire duration of your holiday with us. You must be covered for Medical Expenses and Medical Emergency Repatriation in the event of illness or injury (including the deterioration of known medical conditions).Your policy must cover you fully for all activities you’re planning on taking part in on your holiday (such as para-gliding or trekking at altitude).Your insurance documentation must indicate a 24-hour contact telephone number for your Insurance Company in case of an emergency. If you are unable to confirm this information at the start of your holiday, you will not be able to continue your trip with us. Please ensure that your insurer is aware of your holiday itinerary and agrees to cover the activities being undertaken, including the altitudes your chosen itinerary will reach.

We recommend that you obtain travel insurance at the time of booking to cover cancellation IMPORTANT - PLEASE CLICK THIS LINK & READ THE ARTICLE ABOUT WHAT YOUR TRAVEL INSURANCE MUST COVER Section 1. Booking You are booking a private trip, not a scheduled “join a group with other people trip”. The person making the booking on behalf of all participants within a private trip booking shall have the responsibility for all payments requested by us and the distribution of documentation provided by ourselves to all participants within the booking. To make a booking you can contact us directly over the telephone or via email. Clients booking by telephone or email will be deemed to have read the booking conditions and to have signed the declaration on the booking form, although a completed booking form and the requested payment must be received by us and a booking confirmation sent, before the booking is confirmed and the contract is made. The person making the booking (the ‘lead name’) must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party. For all bookings you will need to pay a non-refundable deposit of 10% of your selected travel arrangements.

You may also be required to pay in full for any non-transferable and nonrefundable items, such as National Park entrance fees, permits, and flights. We will then invoice you for the remainder of the cost due before you travel, which you must pay no later than 36 days before arrival. In certain cases, we may request full payment more than 36 days before arrival, or for non-refundable items such as flights. If you book less than 36 days before arrival, full payment must be made on booking. If you do not pay the balance by the due date, your booking will be cancelled, and you will forfeit your deposit. If we accept your booking, we will issue an Invoice. A contract will exist between us only as of the date we confirm your booking. If you book within 7 days of arrival, the contract will exist when we accept your payment. When you receive the Confirmation invoice, please check the details carefully and inform us immediately if anything is incorrect. Names on the booking must exactly match those in passports.