You can contact us by e-mail or phone
from uk
01405 862917
outside uk
+44 1405 862917
01405 862917
+44 1405 862917
Booking Resources
About Payments
Booking Resources
About Payments
The COMPANY and with whom your booking contract will be with and payments made to and processed by is:
Rural Heritage Journeys PVT LTD, Pipal Marg, Bansbari, Kathmandu, Nepal.
A fully licensed and registered Tour & Trekking Operator registered with the Government of Nepal. Registration Number 69102
Members of the Trekking Agencies Association of Nepal, the Nepal Association of Tour & Travel Agents and the Nepal Mountaineering Association
Booking Resources
About Payments
We fully understand and appreciate that our valued clients are domicile in countries that are much more developed than Nepal. This includes the ease of making payments and being able to take it for granted that a payment can be made online with a simple touch on an app and that it all works out perfectly.
Sadly the fact is that Nepal lags behind more developed nations in many aspects. So, yes we know that making payments to Nepal is more challenging than you’re probably used to and we’re sorry about that. But, we also know what works and what doesn’t work in Nepal too so the information we provide is based upon years of experience and that by following our information and advice usually avoids the difficulties that can and do arise when making a payment to Nepal, as well as a lot of time when trying to resolve difficulties that occur that could be avoided.
Presently we are able to offer our customers two options only for making payment. Bank transfer or card payment only, both of which involve additional and variable costs, hence they are not included in the cost of your trip. It is stated in the “what’s not included” section of your itinerary that bank charges/fees levied for bank transfer payments and credit/debit card commission (4%) are not included.
Regrettably due to instances where our advice and information provided has not been followed we are obliged to state that ensuring we receive the correct amount of money requested is your responsibility alone. Our bank simply receives the money that has been sent. Before making a payment you should ensure you are fully aware of what charges your bank is going to make and whether the currency conversion rate (where applicable) that they will use ensures that we receive the correct amount in $US.
In all instances where we do not receive the correct amount requested we will inform you and provide appropriate evidence. However, it must also be understood that our bank simply receives payments and as such we cannot provide information or answers as to why the amount we have received is incorrect. Such information can usually only be provided by the service provider used for sending the transaction.
Please note that for late bookings (36 days or less before the start date), we require payment in full at the time of booking and can only accept card payments. We are unable to accept the bank transfer method of payment for late bookings. See our How to Book page.
BANK TRANSFERS
PLEASE TELL US IF YOU ARE PAYING BY BANK TRANSFER AND THE DATE THE TRANSFER IS MADE & PLEASE ENSURE THE AMOUNT WE RECEIVE IS THE AMOUNT REQUESTED.OUR BANK DOES NOT MAKE A CHARGE/DEDUCTION FOR PAYMENTS RECEIVED. ALL CHARGES AND/OR DEDUCTIONS MUST BE BORNE BY THE PAYEE. IT IS IMPORTANT THAT YOU MAKE YOURSELF AWARE OF ALL CHARGES AND DEDUCTIONS IN ADVANCE OF MAKING A PAYMENT AND ENSURE YOU HAVE TAKEN THESE INTO ACCOUNT IN ORDER THAT WE DULY RECIVE THE CORRECT AMOUNT REQUESTED.
Transfers can take between 3-8 working days, so the above helps us identify your transfer quickly
If you pay by bank transfer your bank will make a charge for this and may deduct these charges from the amount we actually receive.
As the costs of international bank transfers seem to vary considerably (dependent upon the bank -$35-$50+ per transaction), we cannot take this cost into account when we provide you with your trip quote
Banks seem to have varying protocols and policies with regard to bank transfers to Nepal banks. Usually they offer banks transfers to Nepal via telephone banking, or in person at your bank branch only.
Please check with your own bank as to their policy in this respect.
NOTE: BANKS MAY OFTEN USE A LOWER (AND MORE FAVOURABLE TO THE BANK) EXCHANGE RATE FOR CLEARANCE AND FOR WHICH YOU WOULD NOT LIKELY BE MADE AWARE. THIS OFTEN RESULTS IN THE AMOUNT WE RECEIVE BEING LESS THAN REQUESTED. AGAIN THIS IS NOT SOMETHING WE CAN TAKE INTO ACCOUNT AND YOU WILL NEED TO MAKE GOOD ANY SHORTFALL.
As per our terms and conditions, if the amount we receive is less than the amount requested, the difference will be added to your invoice (in respect of deposit payments), or must be paid at your pre-trip briefing in Nepal (in respect of final balance invoice payments). Please note our bank does not make a charge for payments received and in instances where there is a discrepancy between the amount requested and the amount received we will naturally provide evidence of this.
Online bank transfers
PLEASE DO NOT PAY BY BANK TRANSFER ONLINE
A bank transfer online will not include the additional costs your bank will charge for the international transfer AND THE EXCHANGE RATE THEY WILL USE. It is deducted during the process and consequently the amount we receive is less than the amount requested for your deposit/final balance invoice payment.
At our discretion we may approve an online bank transfer upon request.
Online Transfer Services
We are aware that there are other ways of transferring money e.g. OFX and we have grouped these as such under the term above.
Generally these services are not banks, so we cannot accept transfers other than through a bank due to previous difficulties.
Please do not use any other form of transfer service other than via a bank.
Telephone/ In bank branch transfer payments
You’ll need to ask your bank to include the additional costs it will charge for the international transfer. Otherwise, it is deducted during the process, and consequently, the amount we receive is less than the amount requested for your deposit/final balance invoice payment.
Notes re: Card Payments
All card transactions are in $US only, and the transaction takes place in Nepal. In a country like Nepal, where half the population earns less than $US 1 per day, it’s perhaps not surprising that the use of credit/debit cards is much, much lower than that of your own country. Your card issuer may also charge you currency exchange fees.
Consequently, the commision charged for credit/debit card payments in Nepal is much higher, at 4% for either. Another reason why card usage in Nepal is not common other than in tourist areas.
For all credit/debit card payments, an additional 4% charge is made.
TRAVEL GUIDES
Everything you need to Know
Whether you're a first time visitor or a regular, our handy and illustrated travel guides showcase the beauty and wonders of Nepal and Bhutan, as well as containing lots of useful information too.
All rights reserved. Snow Cat Travel is a Registered Trade Mark UK 00003289264
