Your booking will be with Rural Heritage Journeys PVT LTD, First Floor, Vista Building, Nagpokhari, Kathmandu, Nepal
Contact Us - The more information you can provide us with the better we can help put together a hand-crafted itinerary and personal quotation for you. Things like your likely travel dates, what you're hoping for from your visit, the number of people in your private party and accommodation requirements (e.g. number of twin/single rooms), and kids (and their ages). Don't forget all our Nepal & Bhutan holidays are private and itineraries are simply suggestions. If things from several example itineraries appeal we can loom at ways to best combine these. Let us know if you'd like discuss other tailor made possibilities too. We're here to help. We aim to provide you with a personal quote within 2 working days or less.
Once you're 100% happy with your tailor made tour we'll send a booking form for you to complete and return. A non-refundable deposit* is required at the time of booking. Before booking do please read our booking terms and conditions. They are very important.
Once your deposit and completed booking form have been received we'll send you your personal booking confirmation**, along with an invoice for the outstanding balance of your holiday cost. We aim to send personal booking confirmations the same or next working day upon receipt of a completed booking form and deposit payment***.
**IMPORTANT - DO NOT BOOK YOUR INTERNATIONAL TRAVEL ARRANGEMENTS UNTIL WE HAVE CONFIRMED YOUR BOOKING
The outstanding balance payment for your holiday cost is due for payment*** no later than 36 days before the start of your holiday with us.
We'll send you comprehensive, personalised Final Joining Instructions approximately two weeks before the start of your holiday (providing you have paid the holiday invoice in full). This will include information such as "airport meet and greet" arrangements, contact information (e.g. Nepal office numbers, 24hr emergency number, your guides name and mobile number, first night accommodation address) along with reminders to make sure you bring your travel insurance documents and permit photos with you - Do please send us your full international flight details (flight numbers, times, dates) and any other information we have requested at least 4 weeks before the date of your arrival. This is so we can arrange your private airport transfers for arrival and departure. If you need your Final Joining Instructions sooner we are always happy to assist.
*You will be asked for a 10% non-refundable deposit, which you can pay by bank transfer, or by credit/debit card***. For your security we recommend that you contact us by telephone if you prefer to pay by debit/credit card. Payments accepted in $US only. LATE BOOKINGS - Bookings made 36 days or less before the start date require full payment before a booking confirmation will be issued. For all Late Bookings full payment by debit/credit card only is accepted.
***Please note that any charges your bank may make for the transfer of funds to us in Nepal are not our responsibility and we cannot be held liable for any charges your bank may make. Please ensure you are aware of and cover any bank transfer charges/currency transaction.
IMPORTANT - If paying by Bank Transfer, the amount requested must be the full amount we receive. Any deductions that are made by the banks involved in the transfer process will be added to your final invoice (for deposit payments) or for final invoice payments any deductions must be paid upon arrival in Nepal at your pre-trip briefing.
Regrettably commission charges for credit and debit cards are higher than many European & North American countries and we are unable to absorb these costs. So, for any payments transacted by credit/debit card a 4% commission will be charged in addition by the Nepal Operator.
SEE OUR ABOUT PAYMENTS PAGE FOR MORE
Adequate travel insurance is compulsory for anyone booking with us. Not only must you have valid travel insurance it must be appropriate and adequate for your chosen itinerary.
There are essential levels of cover your travel insurance must have. We do not sell travel insurance, so we are not trying to profit here. Travel insurance is primarily for your own sake and we appreciate that it is often something that is not readily understood or appreciated.
Before making a booking, or if you have already made a booking, it is important that you read our explanation as to not only why we insist upon you having travel insurance, but very specific things that must be covered.
For your own financial protection and peace of mind, we further advise that you consider "End Supplier Financial Failure Protection" as part of your travel insurance requirements.
You'll be provided with a COMPLIMENTARY KIT BAG (60 litre capacity) for you to use during the trekking/activity element of your holiday. This will be issued to you at your pre-trip briefing in Kathmandu. We regret that we are unable to post these in advance. Usually you'll be able to leave left-luggage (for items not required during the trek/activity element). We'll advise you as to where there are left luggage opportunities dependent upon your chosen itinerary. These may include hotels that you will be returning to. Clients travelling to Bhutan via Kathmandu only will receive a complimentary kit bag. If you are travelling to Bhutan via another gateway you'll need to bring your own "hold all style" kit bag